FAQ + Guarantee

You can also pay for your order in our online shop by purchase on account. For you, this means that you never have to provide your account details and only pay once you have received the goods. Billing management is carried out by our payment service provider MF Group. You will receive an email with the invoice from Powerpay (MF Group) within 1-3 days of ordering. You should pay this within 14 days. Otherwise, expenses will apply and the invoice will be sent to you by post for CHF 2.90.

Please note that for data protection reasons we have no access to MF Group's payment transactions. Therefore, if you have any questions about your invoice, please contact MF Group exclusively.

MFGroup

info@mfgroup.ch

With TWINT you can pay conveniently and securely with your smartphone on our website.

You can find further information at www.twint.ch .

PostFinance Card:
You can easily pay for the goods with your PostFinance Card .

PostFinance e-finance:
You can easily pay for the goods with your PostFinance e-finance account .

We accept VISA and MasterCard.

Payment by credit card is free of charge and is processed via a secure SSL connection. All you have to do is provide your card number, the card holder, the card verification number (CVV) and the validity date of the card.

When you invoice, your credit card account will be charged with the invoice amount.

You can also easily pay via your PayPal account.

Money transfers with PayPal are secure (SSL encrypted) and of course free. PayPal is an online payment service provided by PayPal (Europe) S.à.rl & Cie. SCA – a real-time payment solution for which you need a PayPal account where you can store your bank or credit card details so that they do not have to be re-entered every time you make a purchase.

Further information can be found at www.paypal.com

Shipping is free, from a minimum order value of 50 CHF , the shipping times are as follows:

Switzerland: 1-3 days (excluding non-stock products)
Germany: 4-9 days
Austria: 4-9 days
USA and UK: 5-9 days
all other countries: 5-18 days

Please note that we have a processing time of 1-3 days depending on order volume as each watch is assembled at the customer's request.

We ship all products that we have in our Swiss warehouse directly from Switzerland.

All orders received by 1 p.m. will be shipped the same day

Priority : Shipping time:1 day. In exceptional cases the shipment may be delayed by one day. Will be shipped with Post Priority. Standard : Shipping time: 2-4 days, shipped with Post Economy.

Please note that parcels are only delivered on working days . The information given above refers to working days from Mon-Fri. In individual cases there may be delays. Be aware that the responsibility falls on the shipping company and is not our responsibility once the package leaves our warehouse.

Unfortunately, it can always happen that something breaks during transport. We will compensate you immediately and deliver a new product to you. Please contact us if this is the case.

No tracking is available for smaller products that are shipped in a padded envelope. For all others, you will automatically receive a confirmation with the number by email.

Please report any damage to us immediately . We will replace the goods free of charge and send you a new product.

- possible within 30 days of receipt of the goods.
- Returns will be processed within 4-5 working days.
- The credit will be 100% of the purchase amount minus CHF 5.- for a total purchase of up to 90 CHF, from 90 CHF we charge CHF 15 for processing the return.
- If you cancel a purchase using a credit card/PayPal, we unfortunately have to charge a 3% chargeback fee.
- Postage costs are borne by the customer and must be paid independently

opened returns

- possible within 30 days of receipt of the goods as long as there are no visible signs of use.
- Returns will be processed within 4-5 working days.
- The credit will be 100% of the purchase amount less CHF 10.- for a total purchase of up to 90 CHF, from 90 CHF we charge CHF 20 for processing the return.
- If you cancel a purchase using a credit card/PayPal, we unfortunately have to charge a 3% chargeback fee.
- Postage costs are borne by the customer and must be paid independently

Due to the design, it can happen that if the watch hits a surface with the glass facing down, the rim can come loose from the holder . Unfortunately we cannot prevent this. If you use the watch in everyday life, we would recommend a non-spin version. We do our best, but we would like to make it clear to you that we unfortunately have to exclude the guarantee for such damage !

The shipping is always free for orders over CHF 50, the shipping times are as follows:

Switzerland: 5-9 days
Germany: 4-9 days
Austria: 4-9 days
USA and UK: 5-9 days

Please note that we have a processing time of 1-3 days depending on order volume, as each watch is assembled at the customer's request.

Spin means that the rim in the watch can rotate . On non-spin models, the rim is permanently mounted and cannot be rotated.

We are constantly developing our watches, so they will all soon be available as a spin.

All 21CARS® watches come with a 2-year warranty.

You can optionally purchase an extension of the warranty. During the warranty period, replacing a battery is always free of charge!

All watches come with an adjustment tool so you can add and remove as many links as necessary.

If you need additional links, please email us and we will add them to your order free of charge.

For children we recommend our adjustable leather bracelets.

The timer is installed on a gyroscope. The watch itself works just like a traditional watch, but when you move your wrist, the wheel inside spins freely . This imitates the effect of a moving car.

Yes, our watches are 30M / 3ATM waterproof and built to the highest standards with hardened materials. You can easily wash your hands with the watch. However, we recommend taking off the watch for swimming and diving.

Our license plate holders have a DTC certificate and are therefore approved for use on public roads. If you have any questions, write to us using the contact form .

All other products either have a valid CE certification. The CE marking guarantees that the marked products can be traded without restrictions in the EU (or EEA) and guarantees the consumer within this area uniform protection in health, safety and environmental matters.

more about this under: CE marking

All chemical products have been tested in a Swiss laboratory and are officially allowed to be sold. If you would like to view the documents, please send us an email

Yes, the license plate holders do not require registration and are compliant. However, the customer is responsible for ensuring that their license plates are correctly placed and mounted. For this purpose, the rule according to VTS (Ordinance on the technical requirements for road vehicles) must be observed. The control plates should be mounted so that they do not pose a risk of injury. This means there are no protruding edges of the signs on the bumper. Otherwise, this can be objected to by the road traffic office.

Click here for: "Ordinance on the technical requirements for road vehicles 741.41"

Click here for: "Ordinance on the technical requirements for road vehicles 741.11"